Who is responsible
Future Farm Equipment Ltd. is the data user and controller for the enquiries covered by this notice. Our office is at FLAT A 8/F, KINGSWELL COMMERCIAL TOWER, 171 LOCKHART ROAD, WAN CHAI, HONG KONG.
For privacy questions or requests, write to our Privacy Contact at info@futurefarm-equipment.com or to the office address above.
Information you provide
We receive the details you enter in an enquiry: your name, company, email address, country, project description and, if you provide them, telephone number, project timing, equipment selections, quantities and notes. The project planner can also include crop, area, growing method and required systems.
Fields marked * are needed to handle the enquiry submitted through the form. Other fields are optional. If required information is missing, we may be unable to assess or respond to your request. Please avoid including sensitive personal information or other people's details unless necessary and authorised.
How we use the information
We use your information to understand your project, answer questions, prepare proposals, discuss specifications and coordinate the services or equipment you request. We also keep relevant correspondence and use limited technical information to operate the website and prevent misuse.
Submitting an enquiry does not subscribe you to marketing. We do not make decisions about you with legal or similarly significant effects solely through automated processing.
Purpose and scope of use
We collect information that is relevant to handling your enquiry and the services you request. We use it for the purposes explained in this notice and directly related purposes, in accordance with Hong Kong's Personal Data (Privacy) Ordinance.
If we wish to use your personal information for a new, unrelated purpose, we will seek the consent required by applicable law unless a lawful exception applies. Acknowledging this notice does not authorise advertising or unrelated uses of your information.
International processing
Future Farm Equipment Ltd. operates from Hong Kong. Enquiries are handled there, and hosting, communications or project services may involve processing in other countries where the relevant providers operate. The processing locations and applicable safeguards depend on the services used and the project involved. You can contact our Privacy Contact for information relevant to your enquiry.
How long information is kept
We review enquiry records after 12 months and delete or anonymise information that is no longer needed. Records connected to an active project, contractual responsibilities, legal record-keeping or a dispute may be retained longer for those purposes. This is our enquiry-review policy, not a universal legal retention period.
Limited security records are retained only as needed to protect the service and investigate specific incidents. Retention applies to relevant copies in our working records as well as the original enquiry.
Browser storage and technical information
The equipment list and project planner use session storage to remember your choices during your visit. Drafts remain in your browser and are sent to us only when you submit an enquiry. The equipment list clears after a successful submission; the planner draft may remain for reuse until you clear it or the browser session ends. You can clear drafts using the website controls or your browser settings. Session data normally ends when the tab is closed, although a browser may restore a previous session. Downloaded PDF copies remain on your device until you remove them.
Website and hosting services process technical request information to deliver pages and maintain security. The enquiry service uses an identifier derived from the network address to limit repeated abusive submissions. The website does not use advertising or analytics tracking.
Your rights and choices
You may request access to and correction of your personal information. You may also ask us to delete information that is no longer needed. If we need to keep particular records for an active purpose or a legal requirement, we will explain the reason. Where processing relies on your consent, you may withdraw it in writing; this does not affect earlier lawful use.
Send requests to info@futurefarm-equipment.com, addressed to the Privacy Contact. We may ask for proportionate information to verify your identity and will respond within the period required by applicable law. You may complain to Hong Kong's Office of the Privacy Commissioner for Personal Data (PCPD). Other rights and complaint routes may apply where another jurisdiction's law governs the particular processing.
Changes to this notice
We update this notice when our practices change. The date shown indicates the latest revision. If we intend to use your information for a materially different purpose, we will provide the information required by applicable law before that use.